Working in a 911 call center is stressful. The pace is nonstop and it can be overwhelming even for seasoned and resilient emergency dispatchers. Local and state governments have a responsibility to make sure that professional mental healthcare providers are available to serve not only police officers, firefighters and paramedics, but also 911 call takers and emergency dispatchers.
Learning how to manage stress is critical for corrections officers who work in highly volatile and dangerous environments. High levels of stress can adversely impact an officer’s professional performance and personal life, therefore, it’s important for officers to learn what is causing their stress and healthy strategies to properly manage it.