Working in a 911 call center is stressful. The pace is nonstop and it can be overwhelming even for seasoned and resilient emergency dispatchers. Local and state governments have a responsibility to make sure that professional mental healthcare providers are available to serve not only police officers, firefighters and paramedics, but also 911 call takers and emergency dispatchers.
By Dr. Shana Nicholson and Scott Crouch
Maintaining strong leadership within Emergency Medical Services (EMS) has always been a challenge, particularly for agencies in rural areas that depended heavily on volunteers. Today those leadership challenges have shifted, as the need for continual care coverage rises and paid crews are increasingly necessary.