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A Municipal Manager Should View Council Members as Customers

By Buster Nicholson

Municipal managers must answer to many "bosses." In order to be productive, they must approach their job through the lens of customer service. Here are some strategies to help municipal managers develop positive relationships so they can be effective leaders.

Conflict is Necessary for Effective Municipal Leadership

By Buster Nicholson

Municipal leaders can't shy away from conflict. Learn why it's important to know your personality type so you can effectively lead through conflict.

Curiosity Gives Municipal Leaders an Edge

By Buster Nicholson

Municipal leaders are often so overloaded with responsibilities that they miss opportunities. The key to recognizing opportunity is to stay acutely curious and inquisitive. Learn how to develop a sense of curiosity by deliberately engaging with information, people, and situations.

Good Leaders Must Have Strong Active Listening Skills

By Buster Nicholson

Leaders must make it a top priority to listen to those around them to gain wisdom and create an inclusive organizational culture. However, good listening skills don’t always come naturally. Here's how leaders can teach themselves to be strong active listeners.