Home Fire & Emergency Service Emergency Management EM Careers New EMS Model Alters How Ambulance Agencies Manage Emergencies
New EMS Model Alters How Ambulance Agencies Manage Emergencies

New EMS Model Alters How Ambulance Agencies Manage Emergencies

Start an emergency and disaster management degree at American Military University.

Editor’s Note: This article first appeared on EDM Digest.

By Allison G. S. Knox, faculty member, American Military University

It’s no secret that ambulance companies throughout the country have been contemplating ways to handle the influx of non-emergency patients. Non-emergency use of the system makes it difficult for ambulance companies to manage all of their 911 calls in true emergencies.

Understanding that many patients who call 911 may not actually need 911 service, a few ambulance services have changed their approach by incorporating the Community Paramedicine Model. This model is being used across the country and has had a positive impact in the communities it serves.

[Related: Community Paramedicine Could Ease the Opioid Epidemic]

The Community Paramedicine Model is similar to that used by the Visiting Nurse Association. Many patients will call 911 for transportation to the nearest hospital emergency department because they are unable to see their primary care doctor or they have no other way to get to the ER.

The Community Paramedicine Model turned this issue on its head when it started sending out teams of medical providers to patients at home to check on them on a regular basis. This has led to improved patient care and has also kept patients out of the emergency department, freeing up resources for emergency medical services.

New Model Will Soon Refer Some Emergencies to Clinics, Not Hospitals

While the Community Paramedicine Model has had great success, a new model developed in Washington, D.C., will debut soon. It is expected to change the situation for how ambulance agencies handle 911 emergencies.

The new EMS Model in Washington, D.C. takes an aspect of the community medicine model and applies it to the current patient care model. Under this model, when someone calls 911, the call will be directed to a dispatcher. The dispatcher will triage the situation, either sending a team to the caller or transferring the call to a nurse. Depending on the nurse’s assessment, the caller may be told to go to the emergency department or to visit a clinic.

This new model is an interesting allocation of resources for emergency medical services. It essentially takes resource management problems into account and redirects them in a new way.

As this treatment model is put into practice, there will surely be issues that arise. But if it is successful, it very well may prove to be one of the dynamic ways emergency medical services make positive changes in the future.

ambulanceAbout the Author: Allison G. S. Knox is a faculty member at American Military University, teaching courses in Emergency and Disaster Management. Her research interests are comprised of emergency management and emergency medical services policy issues. Prior to teaching, Allison worked in a level one trauma center emergency department and for a Member of Congress in Washington, D.C. She holds four Master of Arts degrees in emergency management, international relations, national security studies and history. She is a certified lifeguard, EMT and is also trained in Technical Large Animal Emergency Rescue. Allison currently serves as Advocacy Coordinator of Virginia for NAEMT, Chapter Sponsor for the West Virginia Iota Chapter of Pi Gamma Mu International Honor Society, and Faculty Advisor for the Political Science Scholars. She is also on the Board of Trustees and serves as Chancellor of the Southeast Region for Pi Gamma Mu International Honor Society in the Social Sciences. She can be reached at IPSauthor@apus.edu.



Roots In The Military. Relevant To All.

American Military University (AMU) is proud to be the #1 provider of higher education to the U.S. military, based on FY 2018 DoD tuition assistance data, as reported by Military Times, 2019. At AMU, you’ll find instructors who are former leaders in the military, national security, and the public sector who bring their field-tested skills and strategies into the online classroom. And we work to keep our curriculum and content relevant to help you stay ahead of industry trends. Join the 64,000 U.S. military men and women earning degrees at American Military University.

Request Information

Please complete this form and we’ll contact you with more information about AMU. All fields except phone are required.

Validation message here
Validation message here
Validation message here
Validation message here
Validation message here
Validation message here
Validation message here
Validation message here
Validation message here
Ready to apply? Start your application today.

We value your privacy.

By submitting this form, you agree to receive emails, texts, and phone calls and messages from American Public University System, Inc. which includes American Military University (AMU) and American Public University (APU), its affiliates, and representatives. I understand that this consent is not a condition of enrollment or purchase.

You may withdraw your consent at any time. Please refer to our privacy policy, terms, or contact us for more details.


Your email address will not be published. Required fields are marked *