Home Tag "emergency services"

Emergency Call Centers Bring Stress 24-7

Working in a 911 call center is stressful. The pace is nonstop and it can be overwhelming even for seasoned and resilient emergency dispatchers. Local and state governments have a responsibility to make sure that professional mental healthcare providers are available to serve not only police officers, firefighters and paramedics, but also 911 call takers and emergency dispatchers.

Duty to Act: What Does Your SOP Say?

By Anthony Mangeri, faculty member, Emergency and Disaster Management Program at American Military University

There have been several stories of public safety personnel, on and off duty, failing to meet the response expectations of their community. The incident in the District of Columbia involving a 77-year old man who died outside a fire station brought into focus emergency responders’ legal duty to act versus expectations by the communities we serve to aid those who ask for help.

10 Steps for Starting a CERT Program in Your Area

By Dr. Shana Nicholson, faculty member, Emergency and Disaster Management at American Military University

For almost 20 years, I have been an active member of the emergency medical services (EMS), fire science, and public safety profession. I have seen many advancements during my time in the field and I am gratified to see yet another important area being developed—community involvement during a crisis.